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Privacy Policy

Introduction

Mountview Capital Ltd (crn 11218619) “Mountview / us/we “ is committed to protecting your privacy. This policy statement sets out the basis on which we will use the personal information you supply to us directly yourself or supplied to us by a third party. Mountview is responsible for the processing of the personal information you supply and is registered with the Information Commissioners Office under the UK Data Protection Act 2018, registration number ZA448610.

 

Mountview is an independent debt capital advisory firm based in the UK. We arrange finance across commercial property and residential property, funding for property development funding, and debt and equity for renewable energy projects. Our business is “B2B” and the privacy policy reflects this. 

 

You should read this policy alongside other documentation issued by us such as our Letter of Engagement or third parties with whom we work, which may provide further information on confidentiality.

 

This policy will update any previous information we have given you about using your personal information in relation to our business customer relationships. We will update this policy if we make any significant changes affecting how we use your personal information.

 

We will only transfer data outside the UK and European Economic Area to GDPR compliant recipients and in accordance with GDPR.

 

This privacy policy does not apply to any third-party websites that may have links to our own website.

 

If you are unhappy with how we have used your personal information, please let us know by contacting us:

  • By letter: Mountview Capital Limited, 130 Shaftesbury Avenue, London W1J 5EU;

  • by phone on 07494 001894;

  • email info@mountview.co.uk.

 

If you remain unsatisfied you have the right to complain to the regulator. In the UK this is the ICO www.ico.org.uk.

Definition

In this policy reference to you is to:

  1. partners or trustees who have approached Mountview in their capacity as partners or trustees; or

  2. people to whom Mountview will send marketing and other similar communications; or

  3. the directors or owners of any incorporated entity (Corporate Entity) who have approached Mountview on behalf of the Corporate Entity.

For the avoidance of doubt reference to “you” does not refer to a Corporate Entity or trust or partnership but as the context allows the relevant personnel of the Corporate Entity, trustees or partners.

personal information means any information relating to an identified or identifiable individual.

special category data means personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic data, biometric data (where used for identification purposes) and personal information concerning health, sex life or sexual orientation.

Website

We have structured our website so that you can visit without identifying yourself or revealing any personal information.

 

If you review or download information from the website, this information is tracked to enable us to provide you with tailored information and to give us information about your use of our website. This action will not personally identify you.

 

Should you wish to complete a contact or enquiry form on the website or through our connected portals, we collect and store the personal information supplied to us via secure servers to enable us to fulfil your request.

 

Any personal information you chose to disclose via the website or portals will be processed in accordance with this privacy notice.

What Information do we collect?

To provide our services, we will need to collect a wide range of personal information and financial related information.

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We will retain and process your personal information based on our Letter of Engagement with you, our statutory and legal obligations, our regulatory requirements and our legitimate business interests.

Where we process special category data we will also ensure we are permitted to do so under data protection laws e.g:

  • we have your explicit consent;

  • the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent;

  • the processing is necessary to establish, exercise or defend legal claims; or

  • the processing is necessary for reasons of substantial public interest.

How is the information collected?

We collect information via a variety of means which include website forms, telephone calls, email, text messages, social media, post, fax and face to face meetings. We may also monitor and record our telephone conversations with you.

The information may be collected directly by Mountview or from third parties to whom you have agreed may pass your personal information to Mountview. These include:

  • publicly accessible sources, e.g. Companies House or HM Land Registry;

  • directly from a third party, e.g. sanctions screening providers; credit reference agencies and customer due diligence providers;

  • from a third party with your consent, e.g. your bank or building society, another financial institution or advisor; your employer and/or trade union, professional body or pension administrators; or your doctors, medical and occupational health professionals;

  • via our website — we use cookies and similar technologies on our website;

How is the information used?

Mountview will use personal information received to provide services. You may advise us at any time should you no longer wish us to use your data but this may impact on the services we provide to the Corporate Entity. We will use the information in several ways which includes but is not limited to:

  • letting you know about changes to our products and services;

  • confirmation of your identity check and verify your identity, e.g. your date of birth;

  • credit scores;

  • information from the electoral roll;

  • information provided by you on any heads of terms or pre-contractual documentation;

  • training of our staff and fraud Investigation and prevention;

  • keeping our records up to date and complying with regulatory and legal obligations;

  • administration and review of the mortgages, finance and products we have arranged for you;

  • helping us to assess your needs for protection plans in connection with your borrowing;

  • conducting surveys to help us improve our service.

Who will your information be shared with?

To arrange a mortgage, loan, commercial finance or other service we will need to share your personal information with relevant third parties. These third parties include mortgage lenders, surveyors, solicitors and other parties that relate to your applications.

 

When we proceed with a mortgage, loan or other plan or service for you and your data is shared with a lender or provider, we recommend you also read their Privacy Notice in conjunction with ours. This is likely to be found on the respective lender’s or provider’s website.

 

If your request for services has come from an introducer of business to Mountview, we may share limited information with the introducer for the purposes of keeping them informed as to how your application is progressing.

 

We may share personal information with service providers that perform services on our behalf such as by way of example IT service providers, marketing providers, analytics providers, hosting providers and our advisers. All service providers have entered into legally binding agreements requiring them to use personal information only as necessary to perform services on our behalf and to implement appropriate data security and confidentiality obligations, in accordance with applicable law.

 

We may share your personal information with external parties that include:

  • HM Revenue & Customs, regulators and other tax authorities;

  • law enforcement and fraud prevention agencies;

  • credit agencies;

  • insurers and brokers.

Marketing

We may use your personal information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

 

We may use your personal information to send you updates (e.g. by email, text message, telephone, post or social media channels) about our services, including exclusive offers, promotions or new services.

 

We have a legitimate interest in using your personal information for marketing purposes. This means we do not usually need your consent to send you marketing information. Where this is not the case, we will always ask for your consent. For example, we will obtain explicit consent from you either verbally, via our website, via meetings face to face including shows and events and will keep a record of your consent.

 

In all cases, you have the right to opt out of receiving marketing communications at any time by:

  • contacting us at info@mountview.co.uk;

  • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

 

Please confirm or update your marketing preferences if you ask us to provide further services in the future,

How long do we keep your personal information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirement.

Data verifying your ID, the project in respect of which you are involving us or relevant source of wealth will be retained for up to ten years. If we consider that there may be circumstances which may involve disclosing this data to a regulator or law enforcement organisation we will retain the data for longer. If our engagement does not proceed we will retain the data for three years.

 

Marketing Data will be reviewed and if we consider that our relationship with you is too historic and consequently there is no longer a benefit for Mountview to market to you we will automatically and without reference to you remove your marketing data.

Changes of ownership

Mountview may from time to time sell or transfer the control of the company. Any personal information supplied by you where relevant to the part of the business being sold or transferred will be transferred to the new owner or controlling party and will continue to be used under the terms of this policy for the purposes that the personal information was originally supplied to us.

Your rights

Subject to applicable law, you have the following rights which you can exercise:

  • to request access to and be provided with a copy of your personal information;

  • rectification by us of any mistakes in the personal information we maintain about you;

  • the right to require us to delete your personal information, in certain situations;

  • to request the restriction of the processing of your personal information;

  • the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that information to a third party—in certain situations;

  • to object to the processing of your personal information by us;

  • the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you; and

  • the right to withdraw your consent to processing if you have provided consent.

 

To exercise these rights, please contact:  Mountview Capital Limited, 130 Shaftesbury Avenue, London W1J 5EU  or by phone on 07494 001894 or email info@mountview.co.uk.

 

If you exercise these rights, we may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. There are certain laws which may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

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